Check who can authorise work and use the appropriate landlord, utility, council or emergency route when needed. This enquiry form is not an emergency dispatch service. Local reporting contacts are below; this enquiry service does not provide emergency dispatch.
A dripping tap or a leak beneath the sink
Quick answer
Describe whether water comes from the spout, tap base, connections or waste area, and whether it occurs continuously or during use. These observations help the plumber choose an investigation, but they do not prove a specific failed component. Active leakage may need safe isolation and direct help first. A slow-draining sink is a different symptom from a supply-side leak. Keep diagnosis separate from buying a replacement tap so the proposed work addresses the actual problem.
Useful next steps
Repair or replace the tap
A repair depends on condition, part availability and compatibility. Give the make/model if known, but do not dismantle it to identify parts while arranging help. Ask what is being repaired and which limitations remain. A replacement quote should name the new fitting, installation and any changes required. A retail price is not the installed price. If the tap is part of a more complex filtered or heated-water arrangement, explain that before the visit so the business can assess the correct scope.
A replacement must suit the water system
A fitting’s appearance does not establish suitability for the existing pressure, supply arrangement or installation. Ask the professional to check the manufacturer’s requirements and relevant water-fitting rules. WaterSafe provides a route to approved plumbing contractors; this is a reference, not a claim that we have selected accredited businesses. Avoid promising that a new tap will improve an unresolved supply problem. If weak flow affects several fittings, a wider assessment may be the better first step.
Useful next steps
Sink, waste and surrounding surfaces
Replacing a sink can affect worktop openings, seal details, supports and waste connections. Confirm dimensions and the actual retained fittings before ordering. Agree whether the work changes the waste route or only replaces accessible components. A plumber may need coordination with joinery or other finishing work. Identify what making good is included and what remains with another trade. A new visible sink does not guarantee that every concealed connection or drainage issue has been replaced.
Check the actual landlord’s repair arrangements
If you rent, report the fault through your landlord or managing agent’s process and establish who commissions the repair. Eastlight’s published responsibility table distinguishes fittings it maintains from occupier items and appliance connections. It applies to its own homes and arrangements, not every Braintree tenancy.
Explain the fitting, symptoms and whether the enquiry is for a repair or an optional replacement. Ask who authorises changes to a worktop, pipe route or supplied fitting before buying a product. Keep earlier repair instructions available. Sending this form does not report a landlord repair or give permission to alter someone else’s property; a business agrees its own scope with the authorised person.
Sources: Eastlight repairs · Eastlight housing transfer
Tap and sink quote comparisons
Ask whether the quote includes…
Request assessment, parts or named replacement, labour, access, required connection changes, waste, VAT and making good. Separate supply-only from supply-and-fit. Ask what happens if a concealed connection is defective or the supplied fitting is unsuitable. Agree warranty and follow-up arrangements. A headline like-for-like replacement can omit changes to the opening, valves or retained pipework; make the assumptions visible before accepting.
- The exact fitting and compatibility checks.
- Connections, seal/edge details and making good.
- VAT, disposal and approval of unexpected work.
Testing and an enquiry
At handover, ask what was checked during normal use and request care information for the installed product. Retain the specification and invoice. Report recurring leakage with the prior scope rather than assume tightening a component yourself is the answer. For an enquiry, provide postcode, tap/sink type and a safe symptom description. We review requests for suitable local help. Submission does not book a repair or guarantee that the first visit includes every replacement part.
Useful next steps